Shipping policy

Shipping Policy

Welcome to Elite Universe! We are dedicated to getting your orders to your doorstep swiftly and securely. We partner with Pakistan’s leading logistics providers—TCS, Leopard Courier, M&P Courier, and PostEx—to ensure reliable nationwide delivery.

1. Order Processing Time

All orders are verified and processed within 1–2 business days after you place your order.
Once your order is dispatched, you will receive an SMS and/or email notification containing your specific tracking number and the assigned courier service.
Note: Orders placed on Sundays or national holidays will be processed on the next working day.

2. Delivery Timelines & Logistics Partners

Depending on your location, your package will be routed through one of our trusted courier partners to ensure the fastest possible delivery:

Major Cities (Lahore, Karachi, Islamabad/Rawalpindi, Faisalabad, Multan, Peshawar, etc.): 2–3 business days.
Rest of Pakistan / Semi-Urban & Rural Areas: 3–5 business days.

Our Courier Network:

TCS & M&P Courier: Primarily utilized for rapid delivery to major urban hubs and secure handling of high-value items.
Leopard Courier: Used for extensive nationwide coverage, ensuring reliable delivery to both cities and smaller towns.
PostEx: Our primary partner for efficient Cash on Delivery (COD) services and seamless digital tracking updates.

Please note: Elite Universe reserves the right to select the most efficient courier partner based on your specific city and destination.

3. Shipping Charges

Standard Shipping: Flat rate of Rs. 300 across Pakistan.
Free Shipping: Valid on all orders above Rs. 3000

4. Payment Methods

We offer two convenient payment options at checkout:

Cash on Delivery (COD): Available nationwide, powered efficiently by PostEx and our courier network. Please ensure the exact amount is ready upon delivery.
Prepaid Orders: Secure payments via Direct Bank Transfer or Credit/Debit Card.

5. Tracking Your Order

Once dispatched, your tracking number will be active on the respective courier's portal within 24 hours. You can track your package directly via their official portals:

TCS Tracking: [Link to TCS Tracking]
Leopard Tracking: [Link to Leopard Tracking]
M&P Tracking: [Link to M&P Tracking]
PostEx Tracking: [Link to PostEx Tracking]

6. Delivery Attempts & Unclaimed Packages

Our courier partners will attempt to deliver your package up to 2–3 times at the provided address. Please ensure your contact number is reachable, as riders will call you prior to delivery.

If a package is returned to us due to non-contactability or refusal at the doorstep, Elite Universe reserves the right to suspend the COD privilege for future orders.

7. Damaged or Wrong Items

If your package appears heavily damaged or tampered with upon arrival, please do not accept it from the courier rider and contact us immediately. If you open your package and find an item is broken or incorrect, take a photo/video and reach out to our support team within 24 hours of delivery.